Case Studies



Design Laboratory is dedicated to formulating appropriate “right-fit” solutions for each client and business challenge. Each project presented here was completed on time, on budget, with amazing results.
Case Study A - Finance IT Security
Business situation: A prior consulting firm assessed security within the finance it systems of a major software provider and delivered findings but no go-forward plan. Design Laboratory was engaged to design and deploy the new security platform.

Solution: Design Laboratory program managers worked with stakeholders and system owners across the organization to identify the system’s current state, define new platform requirements, architect the solution, and drive adoption. One client-side executive called the project business requirements document (BRD) the best he had ever seen.

Benefits: Broad-based requirements gathering, ongoing risk management, and transparent communication made the project successful.

Features & Deliverables: Comprehensive BRD with executive and stakeholder buy-off; logical and physical architecture diagrams; product management services during development; successful security platform deployment.
Case Study B - Readiness
Business Situation: A Fortune 500 software company required end-to-end development and deployment of a readiness program to support sales and product delivery efforts.

Solution: Design Laboratory responded with a fully coordinated team of specialist instructional designers, graphic designers, learning technologists, and project managers. The team worked closely with subject matter experts to develop and package content.

Benefits: End-to-end program management approach reduces client effort; fully qualified team with diverse expertise results in high-quality, cutting-edge deliverables.

Features & Deliverables: In one year the team produced 150+ learning deliverables including online training, instructor-led training curriculum, webcasts, and podcasts. Throughout the process the team managed expectation-setting, process improvements, status reporting, and communications.
Case Study C - Software Value Assessment
Business situation: A Fortune 500 software company required rapid development of a large suite of cross-related intellectual property deliverables in support of two key product releases.

Solution: Design Laboratory convened a team of 11 specialist consultants within two days of the work request and completed 15 major deliverables within three weeks.

Benefits: Work products delivered early and on budget. Quality of deliverables far exceeded client expectations.

Features & Deliverables: Two publication-quality product whitepapers; five business case documents with executive summary presentations; four two-day customer workshops; three delivery guides; and a comprehensive market intelligence survey.
Case Study D - Wireless Services Product Management
Business situation: A national wireless provider retained Design Laboratory to help define new, broader launch strategies for the company’s next generation of high-speed wireless services.

Solution: Design Laboratory collaborated with the client and led large cross-functional teams across the enterprise to identify customer needs and industry trends and build a two-year operational plan including business objectives, processes, customer service plans, and partner and venue roadmaps.

Benefits: Getting cross-function stakeholders involved resulted in a robust two-year business plan inclusive of a broad range of business requirements. Coordinated cross-company efforts drove support for the long-term strategy and implementation plan.

Features & Deliverables: Two-year operational plan; top-down and bottom-up financial analysis; cross-organizational information portal; roadmaps; prioritization guidelines and tools.
Case Study E - Privacy
Business situation: A major software provider retained Design Laboratory to review and validate privacy practices relating to a new product – just days prior to release.

Solution: Design Laboratory privacy subject matter experts reviewed the product end-to-end, identified necessary changes for compliance with the company’s privacy practices, and wrote a new custom privacy statement in just a few days.

Benefits: Lower stress level on client side; updates complete by product release date; reduced costs compared to in-house production on deadline.

Features & Deliverables: End-to-end privacy review; updated privacy statement for product; documentation and supporting materials.